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Licensing question

craigd asked 7 days ago

Background:  We are a cloud services provider.  One of our customers created a report in their organization with one of your MICR fonts within their local server environment and installed the font in that local environment.
Now they need to have that report run within our cloud environment.  In order for this to work, the MiCR font needs to be installed in our cloud environment.
What are the licensing implications of doing so?  Other customers of ours have their reports being run on the same servers, but do not have direct access to these servers or the MICR font should we install it.
This is probably best addressed on a phone call.  Please let me know how we can get these questions answered.
Thanks,
Craig Dudenhoeffer
Vice President of Engineering
Ungerboeck Software

Precision Support replied 6 days ago

For installation on server, be it cloud or local, your organization will need a Developer License for the MICR Font Package.

craigd replied 6 days ago

We’re in a weird position because the customer has purchased the font in some capacity (most likely a developer license), but now to move into our cloud environment, it seems like they have to make another purchase of the font to do the same thing they were already doing. Their use of the font has not changed, so we’re wondering how to handle this. Would it be possible for them (or us) to swap their license for an upgraded version and pay the difference?

Precision Support replied 6 days ago

If they already have a Developer License then they can have it installed on the cloud server; if not, then yes, they can upgrade to the correct license by paying the difference.

craigd replied 6 days ago

Great! Thanks for you quick responses. Helps us out a ton!

craigd replied 6 days ago

One last question. The cloud server run reports for many customers other than the one that purchased the MICR font. Those that haven’t purchased the font obviously don’t have this available in their reports. Is that still in compliance with your licensing terms? All of the customers do not have direct access to this server and can’t actually see the font, so only people who have developed with a local version of the font can actually use the font on the cloud server. We just want to be sure we’re doing things right by you and the customer.

Precision Support replied 6 days ago

As long as you have it set as stated that only the customer that “owns” the font package has access to the font package, then all will be in compliance.