Contact us | Customer Support

All PrecisionID product packages include a User Guide that explains the product and how to use it. Please refer to this document before contacting support. A link to the user guide is provided on each product page.

Customer Service and level 1 Support for PrecisionID products are handled by our SafeCart and RevenueWire re-seller.

SafeCart | RevenueWire | USA | Canada & Other Regions
Office Hours: 9am-7pm | Mon-Fri EST
Toll Free: 1-855-432-0727 (USA & Canada only), Local Number: +1 250-590-2272
Email: customerservice (at)  (Replace (at) with “@”)
Address: 102 – 3962 Borden Street, Victoria, BC V8P 3H8 Canada

SafeCart | RevenueWire | UK | Europe | Asia
Toll Free: 0808 178 8882 (UK Only), Deutsch: 0800 000 7682
Français: 0805 110003, 日本語: 0120-692-378, Local Number: +44 2038 663573
Email: support (at)  (Replace (at) with “@”)

Common Issues and Solutions

Direct Contact to PrecisionID

It may be necessary to contact PrecisionID for Technical Support or others issues. Please review the common issues from the applicable links above and if these do not resolve your issue please contact us using one of the following options:

Q & A Support Forum – This is the preferred and recommended method of technical support. Posting your question here will usually provide a solution quicker that other methods. You may also contact us by email [admin (at)  (Replace (at) with “@”)] or phone at +1 828-414-3515.

User Manual Guides

Demo Downloads