All PrecisionID product packages include a User Guide that explains the product and how to use it. Please refer to this document before contacting support. A link to the user guide is provided on each product page.
Customer Service such as questions about your order or how to download are handled by our SafeCart re-seller.
SafeCart | USA | Canada & Other Regions
Office Hours: 9am-7pm | Mon-Fri EST
Toll Free: 1-855-432-0727 (USA & Canada only), Local Number: +1 250-590-2272
Email: customerservice (at) safecart.com (Replace (at) with “@”)
Address: 102 – 3962 Borden Street, Victoria, BC V8P 3H8 Canada
SafeCart | UK | Europe | Asia
Toll Free: 0808 178 8882 (UK Only), Deutsch: 0800 000 7682
Français: 0805 110003, 日本語: 0120-692-378, Local Number: +44 2038 663573
Email: support (at) safecart.com (Replace (at) with “@”)
Product Support | License Questions
Open an incident in our Support Q & A to obtain product support or if you have questions about licensing. If the nature of the question is sensitive, you may choose to make the incident private. This is the preferred and recommended method of contacting PrecisionID directly. You may also contact us by email [admin (at) precisionid.com (Replace (at) with “@”)] or phone at +1 828-414-3515.