All PrecisionID product packages include a User Guide explaining the product and its use. Please refer to this document before contacting support. A link to the user guide and a demo download is provided on each product page.
PrecisionID products and IDAutomation products are compatible with each other. As a result, all new orders for product licenses are placed with IDAutomation. Any updates to products, such as the latest version, are available for download by ordering Level 2 Support for the equivalent IDAutomation product.
Product Support | Customer Service
For the best product support, open an incident in the IDAutomation Support Q & A. If the nature of the question is sensitive, you may choose to make the incident private.
You may also contact IDAutomation.com since PrecisionID was acquired by IDAutomation. Please be sure to mention the exact product you are using and other necessary information to process your request quickly.
