Contact us | Customer Support

All PrecisionID product packages include a User Guide that explains the product and how to use it. Please refer to this document before contacting support. A link to the user guide is provided on each product page.

Customer Service and level 1 Support for PrecisionID products are handled by our SafeCart and RevenueWire re-seller.

SafeCart | RevenueWire | USA | Canada & Other Regions
Office Hours: 9am-7pm | Mon-Fri EST
Toll Free: 1-855-432-0727 (USA & Canada only), Local Number: +1 250-590-2272
Email: customerservice (at)  (Replace (at) with “@”)
Address: 102 – 3962 Borden Street, Victoria, BC V8P 3H8 Canada

SafeCart | RevenueWire | UK | Europe | Asia
Toll Free: 0808 178 8882 (UK Only), Deutsch: 0800 000 7682
Français: 0805 110003, 日本語: 0120-692-378, Local Number: +44 2038 663573
Email: support (at)  (Replace (at) with “@”)

Common Issues and Solutions

Direct Contact to PrecisionID

It may be necessary to PrecisionID for advanced level 2 technical support or others issues. After review of the common issues from the applicable links above, you may contact us directly.
Email: admin (at)  (Replace (at) with “@”)
Phone: +1 828-414-3515

User Manual Guides

Demo Downloads