Contact us | Customer Support

All PrecisionID product packages include a User Guide that explains the product and how to use it. Please refer to this document before contacting support. A link to the user guide and a demo download is provided on each product page.

Billing Support | Ordering

Billing support questions about your order, how to download the product or requests for refunds are handled by our SafeCart re-seller.

SafeCart | USA | Canada & Other Regions
Office Hours: 9am-7pm | Mon-Fri EST
Toll Free: 1-855-432-0727 (USA & Canada only), Local Number: +1 250-590-2272
Email: customerservice (at)  (Replace (at) with “@”)
Address: 102 – 3962 Borden Street, Victoria, BC V8P 3H8 Canada

SafeCart | UK | Europe | Asia
Toll Free: 0808 178 8882 (UK Only), Deutsch: 0800 000 7682
Français: 0805 110003, 日本語: 0120-692-378, Local Number: +44 2038 663573
Email: support (at)  (Replace (at) with “@”)

Product Support | License & Product Questions

Open an incident in our Support Q & A to obtain product support or if you have questions about licensing. If the nature of the question is sensitive, you may choose to make the incident private. This is the quickest, preferred and recommended method of contacting PrecisionID directly.

You may also contact us by email [admin (at)  (Replace (at) with “@”)]

Additionally, you may call or text us at +1-828-414-3515.

Common Solutions